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Handling Complaints

August 12, 2011

Given today’s tough and highly-competitive environment, companies must go the extra mile to serve, please, and keep their customers.  Still, no matter how excellent a company’s service is, it will receive its share of customer complaints.  How would you like to deal with them more effectively?

Effective complaint handling can save your business from unwanted costs. It prevents negative word-of-mouth publicity. It prevents additional advertising costs to attract new and lost customers.  It also prevents customers from switching to the competition.  And of course, it reduces stress.

Protect your organization from lost revenue.  With Guthrie-Jensen’s Handling Complaints seminar, you and your colleagues will

  • Be prepared to deal with complaints emotionally and mentally.
  • View customer complaints as means to recover customer goodwill.
  • Avoid being negatively affected by the customer’s anger.
  • Dissipate anger with the right words, tone of voice, and behaviors.
  • Listen proactively in order to discover a solution to the customer’s concerns.
  • Create solutions acceptable to both the customer and the company.
  • Quickly rebuild rapport with the customer.
  • Follow through to make sure all agreements and commitments are delivered.

Get the skills to solve customer problems fast. Ensure customer loyalty.  Join Guthrie-Jensen’s Handling Complaints seminar today!

For more information about this seminar, call Guthrie-Jensen today at (+63-2) 816-1610.  You can also email trainingseminars@guthriejensen.com, or visit www.guthriejensen.com for information about this program as well as other training courses in the Philippines.

Categories: Customer Service
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