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Managing Customer Service

August 12, 2011

Satisfying customers is not as easy as it used to be, especially in this highly-competitive environment.  We need to impress and delight them at every point of contact.  To do this, our people’s customer service needs to positively – and not negatively – stand out.

More importantly, our people need a good leader, manager, or supervisor to satisfy customers.  After all, people will follow to the extent they are led.  Managers and supervisors need to walk the talk of excellent service before they pass this on to their people.

With Guthrie-Jensen’s Managing Customer Service Program, you and your colleagues will be able to

  • Create and manage a customer-focused team using the Five Crucial Leadership Fundamentals.
  • Ensure customer loyalty in today’s competitive environment.
  • Go beyond frontline behavior and practice service management.
  • Set and implement service standards for customer contact points.
  • Develop the right mindset that leaders need in a customer-centric organization.
  • Develop a service culture through service management.

Develop leaders to develop the whole team.  Get more loyal customers with Guthrie-Jensen’s Managing Customer Service seminar!

For more information about this seminar, call Guthrie-Jensen today at (+63-2) 816-1610.  You can also email trainingseminars@guthriejensen.com, or visit www.guthriejensen.com for information about this program as well as other training courses in the Philippines.

Categories: Customer Service
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